Frequently Asked Questions
Below are some frequently asked questions. If you don't see your question here, please feel free to call us at 814-676-1733 and we will be happy to answer any questions you may have.
Click on question below to see answer:
What is the difference between First Class and Coach?
The First Class car, our Wabash Cannonball, is a smoother, quieter running car. The seats are more comfortable - more cushioned, cloth covered and can tilt slightly for even more comfort. The seats are also more like individual seats and are roomier. A complimentary bottle of water is provided and First Class ticketholders enjoy preferred boarding. The Coach seats are vinyl covered, bench style seating, similar to school bus seats. Both are enclosed cars - we have just one Open Gondola car, but we do not sell tickets for this car. Anyone on the train is welcome to go out on the open car once the OK is given to 'walk about.'
How far in advance can I make reservations? How far in advance do I have to make reservations?
Advance reservations can be made any time after our schedule or event has been announced. Generally, advance reservations can be made by noon of the business day prior to the ride, provided tickets are still available. Murder Mystery reservations should be made at least one week prior, but we recommend making them earlier as we typically sell out. Our special events, like the WWII Re-enactment and Santa Train, sell out fast as well, so we recommend making them early as well.
Can I cancel my reservation and get a refund, or transfer to a different date?
We have a strict 'no refund' policy. Your tickets can, however, be transferred to a different date within 1 year from the original ticket date, depending on availability for that date. Ticketholders need to call 814-676-1733 to schedule the transfer and pay the $4.00 ticket transfer fee. If you do not contact us within 48 hours prior to departure, your reservation will be counted as a 'no-show' and will not be eligible for transfer to a future date.
Excluding our Murder Mystery Dinners, which require advance reservations, you can purchase your tickets the day of provided seating is still available. Please be aware that seating may not always be available to purchase the day of a ride. To guarantee seating, it is recommended to purchase tickets in advance. Boarding starts about 1/2 hour prior to departure time, so you will want to arrive at least 1 hour prior to purchase your tickets the day of at the ticket counter before heading to the train to board.
If there is enough time, we will mail your tickets to you, along with your credit card receipt. If there isn't sufficient time for the Post Office to deliver your tickets, we will hold them for you at the 'Will Call' window at the ticket counter at the Perry Street Station for you to pick up the day of your ride. You would need to pick them up at least 45 minutes prior to departure.
We accept Visa, Master Card or Discover. If you prefer, you can pay by check. Mail your check and reservation form to our business office address, 7 Elm St, Oil City, PA 16301 (Please Note - this is our business office address and that train does not depart from this location). You can also pay by check or credit card at the Perry Street Station if buying tickets the day of.
Yes, Gift Certificate purchases can be made by calling our office, Monday-Friday 9 am to 4 pm during our regular season (June-October), or 9 am to 3 pm during the off-season (November-May) at 814-676-1733. Gift certificates can be purchased in any dollar amount.
Where do I board?
Our main station, including our Museum, Gift Shop and Concession area, is the Perry Street Station located at 409 S Perry Street, Titusville, PA 16354. (Note: the train does not depart from Oil City).
What time does the 1 pm train leave?
All joking aside, this question really does get asked frequently. Like other forms of transportation, trains operate on a fixed timetable, so the 1 pm train does leave the station promptly at 1 pm. Boarding gates will close five minutes before train departures, so we ask that you try to arrive at least 45 minutes prior to departure.
Do you offer discounts for groups?
We are pleased to offer discounted rates for groups of 20 or more people for our regular rides. For our regular rides, First Class group rate is $30 per person (all ages), and Coach seating group rates are $16 (adults and seniors), and $11 (kids ages 2-12). There are no group rates for our special excursions (including Murder Mystery Dinners, WWII, Santa Train and Peter Cottontail Express). Also, we offer box lunches for just $7.50+tax. Includes choice of turkey or ham sandwich, cookie, chips and a bottle of water.
Depending on your event, we can provide you with a cost quote for a single car or an entire train, as well as Perry Street Station. Please call our office at 814-676-1733, and we will be happy to furnish a quote.
Our Perry Street Station is open only on days our train is running. The hours vary depending on the schedule. Call our office at 814-676-1733 for more information.
Are your cars enclosed? Is there an open car on the train?
Our First Class car and Coach cars are all enclosed. We do have an open air gondola car. Weather permitting, passengers are welcome to spend time there once the conductor has given the ok to walk about the train. Please be careful when moving in between cars, as the cars can be subject to sudden jerks. All children must be accompanied by an adult when moving through the train.
No, specific seats are not reserved on the train, seating is on a first-come, first serve basis. If you have a group, plan to arrive at least one hour prior to departure to board together if you would like to sit together, or at least near each other.
Our regular round trip starting at Perry Street Station is approximately 3 hours, including about 20 minutes at Rynd Farm (the halfway point), while the engine prepares for the return trip. Our Peter Cottontail and Santa Train may be a few minutes shorter as there generally isn't as long a layover at Rynd Farm. The round trip is about 27 1/2 miles long.
Yes, most cars on the train have a restroom. If there isn't one on the car you are in, there will be one on the adjacent car. There are also restrooms at Perry Street Station and Rynd Farm Station.
Are refreshments available on the train?
Yes, our Railway Post Office car has snacks and beverages, including popcorn, candy, chips, hot dogs, pop, water, etc. There is a full concession area at Perry Street Station, and some concessions at Rynd Farm.
Alcoholic beverages are strictly prohibited on our train and facilities. Snacks and non-alcoholic beverages are permitted. Anything that is going to take up space and could cause any safety issues, such as coolers, picnic baskets and large bags are not allowed. All carry-on items must be small enough to stay on your lap.
Are pets permitted on the train?
We do allow dogs on the train for a $5.00 fee. An 'On-Train Pet Policy' waiver must be signed, and someone must stay with the dog at your seat; you cannot walk about the train with your dog. Pets are not permitted, however, for any of our Special Events or in October due to space limitations. Service animals are not considered pets and are permitted in all areas where customers are allowed. Service animals are animals trained to perform a specific task for the benefit of a person with a disability.
Can I move about the train?
Yes, once the conductor gives the ok, passengers are welcome to move from car to car. Please be careful when moving in between cars, as the cars can be subject to sudden jerks. All children must be accompanied by an adult when moving through the train.
Smoking is not permitted on any train or in any of our buildings at any time.
Strollers and car seats are not permitted on the train as they can pose a safety concern.
Yes. Our parking lot is located right next to the Perry Street Station and the Caboose Motel. There is limited handicap parking, so arrive early and have your placard visible.
Are you handicapped accessible? We are handicapped accessible by reservation. All of our stations have floor-level boarding platforms and wheelchair ramps. Wheelchair/scooter seating is limited to the Railway Post Office Car, with one attendant. Please note: due to limited space on the RPO car, only one attendant per wheelchair/scooter will be permitted. Since space is limited, advanced reservations are strong recommended. Our passenger cars are vintage equipment and cannot accommodate wheelchairs or scooters. Murder Mystery dinners are not wheelchair accessible.